GENERAL TERMS AND CONDITIONS
QualityCert Ltd. Tuzla is a company for development, design, production and business management ( further refered as QualityCert.)
Buyer (Organisation): A person or legal entity that submits a Request for Quote, verbally or in writing, and establish cooperation with QualityCert in procuring its services. Under special conditions, the Buyer is not the direct user of QualityCert services.
Performer (QualityCert): Employees, associates and/or suppliers of QualityCert who are actively, directly or indirectly, involved in the realization and delivery of services according to customer requirements.
Service: Including build, production and / or delivery of goods, also, Consulting services in the form of administrative-technical or specialist support by the QualityCert, within a specified period of time and for the pricing as agreed between the parties, in written contract or acceptance of the offer by the Organization.
QualityCert provide services in the following areas:
Business and management systems
Note: audits are sample based and conducted by following ISO19011 guidelines.
Product design and development
The services charge is established in accordance with the internal policy “Rules on the conditions and pricing of services”. The price is expressed in Convertible Marks (KM) + VAT or currency of the Organization.
Provision of services with a fixed delivery period of less than 12 months:
Provision of continuous services with an undetermined delivery period, or longer than 12 months:
All provisions for the payment of the delivered services per request of the Organization and other than those specified herein, may be determined by a service and/or product contract.
DEADLINES AND SERVICE PROVISION TIMELINE
Depending on the nature and scope of the service, and readiness of the Organization to carry out the planned activities, QualityCert, in agreement with the Organization, determines the deadlines for implementation of the contracted service. The deadline for implementation of contractual activities may be prolonged in agreement with the Organization. QualityCert, under no circumstances, is not responsible for the Organization’s not meeting its deadlines.
QualityCert is not responsible for the compliance, conformity and status of Organizations’s products on the market, the efficiency of the management system processes and processes that are not in the defined scope of management system, nor for the financial results of the Organization.The organization is solely responsible for the certification / recertification status and status of other external audits performed by the responsible certification bodies and other interested parties, where QualityCert will not be liable for the performance results of the Organization that would eventually prevent successful certification / recertification or other sucessful external verification.
In the event that Organization exceeds the deadlines and / or in the event of unsuccessful or not realized certification or any future review of the Organization’s system, processes and / or products, QualityCert shall not be held liable for any eventual damage that the Organization would suffer in this case.
The organization is responsibile for the following:
Information and statements published on the QualityCert websites are the product of our best understanding of the topic or information being processed, and we do not guarantee the accuracy and applicability of these.
The Qualitycert websites are presentation pages, where information about services, regulatory information, sucessful projects (references), blogs and news related to the scope of QualityCert are published.
CONFIDENTIALITY AND INTELECTUAL PROPERTY
QualityCert undertakes that the information obtained during the realization of the contracted activities with the Organization, shall be kept as a confidential business secret, and shall not be transfered to third parties during and after the delivery of the service.
QualityCert’s existing materials, prior knowledge and practices, as well as the materials independently developed by the QualityCert for needs of the Organization, shall be available to QualityCert in its initial form as the template for the future arrangements outside of this Contract and upon its closure.
The Organization undertakes to provide QualityCert with only the information required for the implementation of the contractual activities.
By settling down up the Contract and upon its successful closure, QualityCert is alowed to include Organization (and / or End User) services in its ” Client List”, that is made available online and use it for marketing and sales purposes, unless the Organization otherwise notify the QualityCert within reasonable time.
In the event of any misunderstanding, they will approach the same mutual agreement in the spirit of fair interpersonal relationships, and in the case of failure to reach an agreement, the municipal court in Tuzla, Bosnia and Herzegovina is competent.
VER 1.2 / 12.07.2019.